Shipping & Delivery

We are dedicated to ensuring your orders are shipped and delivered as quickly and efficiently as possible. Below, you will find detailed information about our shipping and delivery process to help you better understand how we handle your orders.

Shipping Details

Once your order is confirmed, our team processes it within 6-8 working hours. We strive to ship your parcel on the same day, ensuring it reaches you as quickly as possible. This efficient shipping process reflects our commitment to providing a seamless and hassle-free shopping experience.

For orders under PKR 5000, delivery charges must be paid in advance. For orders above PKR 5000. Alternatively, the advance amount will be auto-generated and displayed during checkout. Please note that payment of this advance amount is mandatory to confirm your order.

Delivery Details

After your parcel is shipped, the delivery timeline depends on your location and the courier service.

In rare cases, deliveries might face delays or require self-collection if courier services are unavailable in your area. Below are some common reasons for such delays:

• Limited courier support in certain areas.
• Incomplete or incorrect delivery addresses.
• External factors such as weather, public holidays, strikes or operational delays.

Damaged Protection

We’ve got your back! All our fragile products are shipped with 100% security. With years of experience, we’ve fine-tuned every step to make sure your package arrives in perfect shape. Check out our 5-star packing reviews for proof!

Here’s how we keep your products safe:

• Bubble Wrap Hug: Every fragile item gets wrapped in bubble wrap to stay cozy and secure.
• Rock-Solid Box: Our custom Dmarket.pk box is super tough—it can handle up to 100kg of weight without a scratch!
• Extra Padding: We add protective padding inside the box to cushion your product from any bumps.
• Sealed Tight: The box is sealed securely so the product doesn’t shift or get damaged during transit.
• Safe Courier Flyer: We place the box in a courier flyer for extra protection, and with a tracking number, there’s no risk of your parcel getting lost or stolen.

Dispatch Video for Your Peace of Mind

We want you to feel confident about your order! That’s why, on customer request, we provide a dispatch video for any product, especially for expensive items like used mobiles . This helps build trust and keeps you satisfied. We don’t send videos for every order automatically because we dispatch multiple parcels daily, and recording each one would be super time-consuming. We hope you understand, and we’re always here to assist if you need a video for your order!

Customer Support

We have a dedicated logistics team that works tirelessly to assist with your delivery. While we coordinate closely with courier services, please note that we do not have complete control over their operations. However, we are happy to file complaints or follow up on your behalf to resolve any delivery issues.

Important Note

1: Check the Parcel: Upon receiving your parcel, inspect it carefully to ensure the seal is intact and there are no signs of damage or tampering.
2: Refuse Damaged Parcels: If the parcel appears tampered with or the flyer is damaged, refuse to accept it and inform us immediately.
3: Record Unboxing Video: Always record a single, uninterrupted video while opening the parcel and testing the product. If there’s any issue due to courier mishandling, we’ll need this proof to escalate the matter with the courier company.